This procedure applies to complaints about the policies, procedures, or actions of the JLLRD’s editorial staff. We welcome complaints as they provide an opportunity and a spur for improvement, and we aim to respond quickly, courteously, and constructively.
Our definition of a complaint is as follows:
- The person expressing dissatisfaction qualifies it as a complaint.
- We deduce that the complaint believes there has been a serious error in judgment or a procedural breakdown, such as a protracted wait or an impolite answer, rather than just disagreeing with a decision we have made or something we have published, which happens every day.
- The content or procedure of the "Journal of Law and Legal Research Development" must be the subject of the complaint.
Journal of Law and Legal Research Development is aware of the complaints stated below:
- Authorship complaints
- Plagiarism complaints
- Multiple, duplicate, concurrent publication/Simultaneous submission
- Research results misappropriation
- Allegations of research errors and fraud
- Research standards violations
- Undisclosed conflicts of interest
- Reviewer bias or competitive harmful acts by reviewers
Policy for Handling Complaints
If the Journal receives a complaint that any contribution to the Journal infringes intellectual property rights or contains material inaccuracies, libelous materials or otherwise unlawful materials, the Journal will investigate the complaint. Investigation may include a request that the parties involved substantiate their claims. The Journal will make a good faith determination whether to remove the allegedly wrongful material. A decision not to remove material should represent the Journal's belief that the complaint is without sufficient foundation, or if well‐founded, that a legal defense or exemption may apply, such as truthfulness of a statement in the case of libel. Journal should document its investigation and decision. We strive to ensure that the JLLRD is of the highest quality and is free from errors. However, we accept that occasionally mistakes might happen.
Editorial Complaints Policy
JLLRD managing editor and team will do all within their power to address the situation as soon as feasible and in the most suitable manner, providing a right of reply if needed. To the greatest extent feasible, we will look into complaints without assigning responsibility, trying to figure out how to make the systems better so that errors don't happen.
Guiding Principles
We often handle concerns by explaining that they are an uncommon but necessary aspect of assembling complicated content quickly. We strive to handle every complaint—no matter how minor—with urgency and acknowledge that mistakes are inevitable. We think that prompt resolutions can stop issues from getting worse. It is standard procedure for top executives in the editing team to be notified of any significant errors or concerns. The following method seeks to treat both the person filing the complaint and the person being complained about fairly. All concerns will be addressed, if sent by email, within three business days. Within two weeks, if at all feasible, a firm response will be provided. Within two weeks, an interim response will be provided if this is not feasible. Until the complaint is ultimately settled, interim answers will be given. The editor is the last arbiter of complaints, so forward them along if the complainant is still not satisfied.